At Skylight Calendar, we want all our customers to be fully satisfied with every purchase. That’s why we offer a generous refund and replacement policy as described below.
Please read this policy carefully to understand your options if you need to return a Skylight Calendar product. If you have any other questions, feel free to reach out to our customer support team for assistance.
Returns for Online Purchases
For products purchased directly through the Skylight Calendar website, you may return any item for a full refund or replacement within 120 days of the original purchase date.
To initiate a return, please contact our customer support team by email at [email protected] . Let us know you’d like to return an item and provide your order details so we can efficiently process your request.
Once approved, we will email you a pre-paid shipping label to attach to your return package. There is no need to pay for return shipping costs.
Please use the shipping label provided and return your item(s) within 30 days of receiving it. Packages sent back to us after 30 days or through a non-approved carrier may not be eligible for refund or replacement.
Upon receiving your return, we will inspect the condition of the item(s) and process your refund or send a replacement within 2-3 business days. Refunds are generally issued back to the original payment method used for purchase.
Return Eligibility
To be eligible for return, items must be in new, unused condition with original packaging and contents intact. We cannot process returns for products that are damaged, altered, or missing original components.
All included accessories must be returned along with the main product. For example, the power cable, wall mount, protective film sheets, and other items that shipped in the original box must be sent back.
Physical damage due to improper use, accidents, or unauthorized repairs may void eligibility for refund or replacement. However, do contact us either way and we will evaluate what options may be available on a case-by-case basis.
Replacement Policy
If your Skylight Calendar product is defective, damaged, or malfunctioning, get in touch with us to troubleshoot the issue. In many cases, our support team can identify easy solutions to get your product working properly again.
However, if we are unable to resolve the problem virtually, we will likely initiate a replacement process. This involves shipping you a new replacement unit at no extra cost.
Once you receive the replacement item, you will have 30 days to send back the original defective product in the return package provided. Follow the instructions enclosed with the replacement shipment.
As long as you return the original item, only a nominal hold fee may be temporarily charge on your payment method while awaiting its receipt. This hold will be removed once we confirm the defective product has been shipped back.
Do not attempt to dispose or recycle your malfunctioning product before receiving the replacement, as we will need it returned for quality assurance purposes.
In rare cases where we cannot reasonably replace the identical item (if obsolete, discontinued, etc.), we will discuss equivalent alternative options with you to find a satisfactory resolution.
Refund Policy
If you decide you’d simply prefer a full refund on your Skylight Calendar purchase rather than a replacement, we’re happy to oblige within 120 days from the original order date.
As noted above, contact our support team to initiate a return request and we will provide a pre-paid shipping label to send your item(s) back at no cost to you.
Once received and verified to be in eligible condition, we will issue a refund to the original payment method used for purchase. Refunds are generally processed within 2-3 business days after the return is received.
For purchases made by credit card, refunds will be credited back to that same card. For PayPal purchases, refunds will go back to the associated PayPal account. And for gift card or gift certificate redemptions, the refund will be in the form of a Skylight Calendar gift certificate.
Purchases made through third-party retailers will need to be returned directly to those merchants in accordance with their individual return policies. Skylight Calendar is unable to process returns for items bought through other sellers.
If you receive a defective, damaged, or incorrectly shipped order, notify us right away and we will make it right with a refund, replacement, or corrected shipment as needed. Just get in touch with details so we can promptly fix any errors.
Return Shipping Costs
Skylight Calendar covers all return shipping costs for eligible refund and replacement requests. You simply need to package up your return properly and attach the pre-paid shipping label provided by our support team.
Return shipping labels are valid for 30 days. Make sure to send your return back to us within 30 days of receiving the label. Unfortunately late shipments may not be accepted.
Only use the return shipping label provided by Skylight Calendar. We are unable to reimburse shipping fees for returns sent through non-approved carriers. And never ship products back to us without an approved return authorization and label issued by our team.
Timelines and Deadlines
Here is a summary of important timelines to be aware of when returning Skylight Calendar products:
- 120 days: Standard refund/replacement eligibility window from original order date
- 30 days: Time limit to ship your return back to Skylight Calendar after receiving your pre-paid return label
- 2-3 business days: Typical refund processing time after Skylight receives and verifies your eligible return
- 30 days: Timeframe to send back a defective product after receiving a replacement item
Be sure you understand and follow these deadlines when going through the return process. Our team is ready to assist if you have any questions!
Return Condition Requirements
For refund or replacement requests to be approved, products must be returned in new, unused condition with all original parts accounted for. Keep the following guidelines in mind:
- Item should be undamaged in original packaging – No signs of use, marks, scratches, dents, cracks, etc. Original box and protective inserts should be intact.
- All accessories must be included – Power cables, wall mounts, screws, protective film sheets, manuals, remote controls, etc. Anything that originally came in the box should be returned with the main product.
- No permanent alterations – No attempted repairs, compromised tamper-proof seals, affixed modifications, defaced etchings/labels, or other permanent changes. The product should be in original form.
- Pack items securely – Pad well with bubble wrap, foam, or newspaper to avoid in-transit damage. Returns damaged in shipping may have refund/replacement eligibility voided.
Our team will carefully inspect all returns upon receipt to check for compliance with these condition requirements. Eligibility status depends on adhering to these guidelines.
Return Process Step-by-Step
Follow this step-by-step process when you need to return a product purchased through SkylightCalendar.com:
- Contact our support team – Email [email protected] or call 1-800-SKY-HELP to start a return request. Provide your order details.
- Receive return authorization – We will verify your eligibility and email a return shipping label with instructions.
- Package items securely – Place product(s) in original packaging and ensure accessories are included. Seal box and attach the label.
- Ship return within 30 days – Drop off your package at the carrier location (UPS, USPS, etc) designated on the label within 30 days of receiving it. Late returns may not be eligible.
- Skylight processes return – We will inspect the return, validate its condition, and process refund or replacement within 2-3 business days after receiving it.
- Receive refund/replacement – Your refund will be issued to the original payment method used at purchase or a replacement product will ship out.
- Return defective item (replacements only) – You must send back the defective product in the return kit provided within 30 days of receiving your replacement.
Reach out to our support team if you have any other questions about the return and replacement process! We are here to help.
Customer Support Contact
If you have any questions about our return, refund, or replacement policies, need to start a return request, or require any other assistance, please contact our helpful support team:
Email: [email protected]
Phone: 1-800-SKY-HELP (1-800-759-4357)
Office Hours: Monday-Saturday, 9am-5pm Pacific Time
Our team is ready to guide you through the process, verify eligibility, provide return shipping labels, and ensure you either get a prompt refund or satisfactory replacement on your Skylight Calendar purchase. We appreciate your business and want to make returns quick and hassle-free!
Common Customer Questions
We answer some frequently asked questions below regarding our return and replacement policies:
Q: How long do I have to return an item for refund/replacement?
You have 120 days from the original purchase date to return Skylight Calendar products purchased on our website. Just contact us to get the process started!
Q: Can I return an item bought from another retailer?
No, only products purchased directly from SkylightCalendar.com are eligible for return to us. You would need to contact the original retailer you bought from for their return policy.
Q: Do I need to pay for return shipping?
Nope! We email a pre-paid return shipping label with our return authorization so you can send your item(s) back to us at no cost. Just use the carrier specified on the label we provide.
Q: When will I see my refund after returning a product?
Refunds are generally processed back to the original payment method used within 2-3 business days after we receive your eligible return at our warehouse and complete verification.
Q: What is the time limit to ship my return after getting the label?
Please ship your return back to us within 30 days of receiving the pre-paid shipping label we email. Unfortunately late shipments past 30 days may not be eligible for refund or replacement.
Q: Can I return a product that I damaged or is missing parts?
We can only accept returns for items that are in new, unused condition with all original components and packaging intact. Damaged, altered, or incomplete products are ineligible for return. But contact us either way for any exceptional cases!
Q: How long does a replacement shipment take after I return a defective product?
Once we receive and verify the returned defective item, your replacement Skylight Calendar product will ship out within 2-3 business days. Just follow the instructions provided with your replacement kit.
Reach out to our customer support team if you have any other questions! We are happy to explain our policies in more detail to ensure you have a smooth return experience.
Conclusion
We hope this outline of Skylight Calendar’s refund and replacement policies provides you with transparency into the process and sets clear expectations. Please reach out to our support team if you ever need to return an item – we’re committed to making it as easy as possible while being fair to all parties. Thank you for your business and understanding. Our customers are our top priority!
